{"id":7281,"date":"2023-12-06T10:08:14","date_gmt":"2023-12-06T10:08:14","guid":{"rendered":"https:\/\/focus-advokater.dk\/?page_id=7281"},"modified":"2025-11-06T07:36:57","modified_gmt":"2025-11-06T07:36:57","slug":"customer-information","status":"publish","type":"page","link":"https:\/\/focus-advokater.dk\/en\/customer-information\/","title":{"rendered":"Customer Information"},"content":{"rendered":"\n<section class=\"wp-block-focus-advokater-cover-text-image mt-cover-text-image mt-cover-text-image--overlay-top-0 mt-cover-text-image--overlay-bottom-0\"><div class=\"mt-cover-text-image__inner\"><div class=\"mt-cover-text-image__image-container object-fit\"><div class=\"mt-cover-text-image__image-wrapper\"><img decoding=\"async\" src=\"https:\/\/focus-advokater.dk\/wp-content\/uploads\/2024\/01\/DSC00709-scaled.jpg\" alt=\"\"\/><\/div><\/div><div class=\"page-container\"><div class=\"mt-cover-text-image__text-container\"><p class=\"mt-cover-text-image__tagline tagline tagline--tertiary\">Information<\/p><h1 class=\"mt-cover-text-image__title title--white\">Our advice is based on close dialogue and active cooperation<\/h1><div class=\"mt-cover-text-image__wysiwyg wysiwyg wysiwyg--white\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary mt-open-contact-section\"><a class=\"wp-block-button__link wp-element-button\">Contact us<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-focus-advokater-faq mt-faq mtSpacing-top-small mtSpacing-bottom-small\"><div class=\"mt-faq__inner page-container mt-block-text-outer-container\"><div class=\"mt-faq__text-container mt-block-text-wrapper\"><p class=\"mt-faq__tagline tagline\">Collaboration<\/p><h3 class=\"mt-faq__title title--h2\">Information to our customers <br>  <\/h3><\/div><div class=\"mt-faq__faqs-wrapper\">\n<div class=\"wp-block-focus-advokater-faq-item mt-faq-item slide-toggle-wrapper\" data-slide-toggle-breakpoint=\"9999\"><div class=\"mt-faq-item__label-wrapper\"><p class=\"mt-faq-item__label slide-toggle-button arrow-right-red\">Terms of Business<\/p><\/div><div class=\"mt-faq-item__content-wrapper slide-toggle-content wysiwyg\"><p class=\"mt-faq-item__content\">Our terms and conditions apply to the legal assistance and services we provide to you as a client, unless otherwise agreed in writing. Download them below. Read also about our pricing policy and client information on this page.<\/p>\n<div class=\"wp-block-focus-advokater-downloads-table mt-downloads\"><div class=\"mt-downloads__inner\"><div class=\"mt-downloads__headers\"><div class=\"mt-downloads__header\">Downloads<\/div><\/div><div class=\"mt-downloads__items\">\n<div class=\"wp-block-focus-advokater-downloads-table-item mt-downloads__item\"><div class=\"mt-downloads__item-subtype\"><div class=\"mt-downloads__item-subtype-icon\">pdf<\/div><\/div><div class=\"mt-downloads__item-title\">Terms-of-Business.pdf<\/div><a class=\"mt-downloads__item-download-link\" href=\"https:\/\/focus-advokater.dk\/wp-content\/uploads\/2025\/03\/Terms-of-Business.pdf\" download><\/a><div class=\"mt-downloads__item-download-icon\"><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-focus-advokater-faq-item mt-faq-item slide-toggle-wrapper\" data-slide-toggle-breakpoint=\"9999\"><div class=\"mt-faq-item__label-wrapper\"><p class=\"mt-faq-item__label slide-toggle-button arrow-right-red\">Pricing<\/p><\/div><div class=\"mt-faq-item__content-wrapper slide-toggle-content wysiwyg\"><p class=\"mt-faq-item__content\"><strong>Together, we agree on the price and expectations for our services<\/strong><br>It can be difficult to set a total price for a job when it is first received. That is why we have different pricing models.<br>When we take on a new assignment, we work with you, our customer, to find the pricing model that best suits the assignment \u2013 or a combination of several pricing models. We are happy to provide a price estimate when we receive the assignment, and we will inform you as early as possible if it appears that the total fee is expected to exceed the price estimate.<br><br><strong>Billing based on time spent<\/strong><br>Our most commonly used pricing model is billing based on time spent. This pricing model results in a precise invoice based on the scope and complexity of the assignment and the specialist skills used to complete it. Hourly rates vary depending on the legal professional performing the work.<br><br><strong>Fixed price for the assignment<\/strong><br>In situations where the entire advisory assignment can be defined in advance, we can provide a fixed price for the assignment based on specific assumptions.<br><br><strong>In general<\/strong><br>In situations where we have not agreed on a pricing model in advance, we base our price on various parameters:<br><br>&#8211; The legal and commercial complexity of the case<br>&#8211; The expected time required<br>&#8211; The extent of specialist knowledge required<br>&#8211; The extent of work under time pressure or outside normal working hours.<br><br>Task-related costs and expenses, such as registration and court fees, reasonable travel and accommodation expenses, expenses for extensive copying and shipping, etc., are paid by the client in addition to the fee.<br><br><strong>Information about legal aid<\/strong><br>When we undertake an assignment for you as a private individual, we always investigate the extent to which you are eligible for public or insurance legal aid under applicable law or under the insurance you have taken out. If the fee is to be paid provisionally or finally by the public authorities or the insurance company, you will be informed of the principles for determining the remuneration, etc. We reserve the right to decline cases where the fee is to be covered by private legal aid insurance.<br><br><strong>Non-binding offer<\/strong><br>You are always welcome to have a non-binding chat with our attorneys-at-law. You can find contact persons within our various business areas <a href=\"http:\/\/www.focus-advokater.dk\/en\/people\">here<strong>.<\/strong><\/a> You are also welcome to call our main number at +45 63 14 20 20, and we will be happy to help you further.<br><\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-focus-advokater-faq-item mt-faq-item slide-toggle-wrapper\" data-slide-toggle-breakpoint=\"9999\"><div class=\"mt-faq-item__label-wrapper\"><p class=\"mt-faq-item__label slide-toggle-button arrow-right-red\">Privacy policy<\/p><\/div><div class=\"mt-faq-item__content-wrapper slide-toggle-content wysiwyg\"><p class=\"mt-faq-item__content\"><a href=\"https:\/\/focus-advokater.dk\/wp-content\/uploads\/2025\/03\/Privacy-Policy_UK.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to read our privacy policy.<\/a><br><\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-focus-advokater-faq-item mt-faq-item slide-toggle-wrapper\" data-slide-toggle-breakpoint=\"9999\"><div class=\"mt-faq-item__label-wrapper\"><p class=\"mt-faq-item__label slide-toggle-button arrow-right-red\">Legal ethics<\/p><\/div><div class=\"mt-faq-item__content-wrapper slide-toggle-content wysiwyg\"><p class=\"mt-faq-item__content\"><strong>We always look out for your best interests<\/strong><br>Our quality assurance includes a number of internal procedures and rules for all our employees, which add to the legal ethics rules on e.g. good legal practice, the Securities Trading Act, and the Act on Preventive Measures Against Money Laundering and Terrorist Financing. This process naturally also includes complete confidentiality and a guarantee that we have examined our impartiality and interests before accepting a given case.<br><br>The attorneys-at-law at Focus Advokater P\/S are appointed by the Danish Ministry of Justice and are members of the Danish Bar and Law Society. The Danish Bar and Law Society supervises attorneys-at-law and has drawn up the rules of professional conduct for attorneys-at-law. The Disciplinary Board is an independent statutory appeal body that ensures compliance with good legal practice. The Disciplinary Board may impose sanctions if the rules are violated. You can read more about the rules of professional conduct for attorneys-at-law on the Danish Bar and Law Society&#8217;s website, and you can read more about good legal practice and complaints on this page below.<br><\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-focus-advokater-faq-item mt-faq-item slide-toggle-wrapper\" data-slide-toggle-breakpoint=\"9999\"><div class=\"mt-faq-item__label-wrapper\"><p class=\"mt-faq-item__label slide-toggle-button arrow-right-red\">Bank details and client funds<\/p><\/div><div class=\"mt-faq-item__content-wrapper slide-toggle-content wysiwyg\"><p class=\"mt-faq-item__content\">Focus Advokater uses the following banks in relation to deposits in client accounts:<br><br><strong>Danske Bank A\/S<\/strong><br>Bank branch: Finanscenter Fyn, Albani Torv 2 og 3 sal, 5000 Odense C, Denmark<br><br><strong>Fr\u00f8rup Andelskasse<\/strong><br>Bank branch: Fr\u00f8rup Afdeling, Sportsv\u00e6nget 2, 5871 Fr\u00f8rup, Denmark<br><br><strong>Fynske Bank<\/strong><br>Bank branch: Svendborg, Centrumpladsen 19, 5700 Svendborg, Denmark<br><br><strong>Jyske Bank A\/S<\/strong><br>Bank branch: Jyske Bank Odense Erhverv, Magel\u00f8s 8, 5100 Odense C, Denmark<br><br><strong>Nordea Bank Danmark A\/S<\/strong><br>Bank branch: Erhvervscenter Fyn, Vestre Stationsvej 7,2. BOKS 189, 5000 Odense C, Denmark<br><br><strong>Nordfyns Bank A\/S<\/strong><br>Bank branch: Skibhus afdeling, Skibhusvej 55, 5100 Odense C, Denmark<br><br><strong>Nykredit Bank A\/S<\/strong><br>Bank branch: Odense Erhvervscenter, Magel\u00f8s 2, 5100 Odense C, Denmark<br><br><strong>SJF Bank<\/strong><br>Bank branch: Erhvervscenter Fyn, Herreg\u00e5rdscentret 23, 5600 Faaborg, Denmark<br><br><strong>Spar Nord Bank A\/S<\/strong><br>Bank branch: Spar Nord Odense, F\u00e6lledvej 3, 5000 Odense C, Denmark<br><br><strong>Sparekassen Danmark A\/S<br><\/strong>Bank branch: Erhverv, Cortex Park Vest 3, 5230 Odense M, Denmark<br><br><strong>Sydbank A\/S<\/strong><br>Bank branch: Odense, S\u00f8ndre Boulevard 39-41, 5000 Odense C, Denmark<br><\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-focus-advokater-faq-item mt-faq-item slide-toggle-wrapper\" data-slide-toggle-breakpoint=\"9999\"><div class=\"mt-faq-item__label-wrapper\"><p class=\"mt-faq-item__label slide-toggle-button arrow-right-red\">Insurance and guarantee<\/p><\/div><div class=\"mt-faq-item__content-wrapper slide-toggle-content wysiwyg\"><p class=\"mt-faq-item__content\">Focus Advokater has taken out liability insurance and provided a guarantee in accordance with the rules of the Danish Bar and Law Society with Tryg Forsikring A\/S, Klausdalsbrovej 601, 2750 Ballerup, Denmark.<br><br>All our attorneys-at-law are covered by our liability insurance. This applies regardless of whether the attorney-at-law is Danish or foreign. The liability insurance covers all legal services provided by Focus Advokater, regardless of where the legal services are provided.<\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-focus-advokater-faq-item mt-faq-item slide-toggle-wrapper\" data-slide-toggle-breakpoint=\"9999\"><div class=\"mt-faq-item__label-wrapper\"><p class=\"mt-faq-item__label slide-toggle-button arrow-right-red\">Complaints<\/p><\/div><div class=\"mt-faq-item__content-wrapper slide-toggle-content wysiwyg\"><p class=\"mt-faq-item__content\">We strive to live up to our clients&#8217; expectations and work hard to provide legal advice of a high ethical and professional standard.<br><br>If you feel that our advice does not meet your expectations, please contact the partner responsible for your case. Your complaint will be dealt with as quickly as possible.<br><br>Focus Advokater are also subject to the general rules of the Danish Bar and Law Society regarding complaints. In the event of a dispute regarding fees charged by Focus Advokater and\/or dissatisfaction with Focus Advokater&#8217;s conduct, you may complain about the amount of the fees and\/or the conduct to:<br><br>The Danish Bar and Law Society<br>Kronprinsessegade 28<br>1306 K\u00f8benhavn K<br>Denmark<br>Tel. +45 33 96 97 97<br>Mail: <a href=\"mailto:postkasse@advokatnaevnet.dk\" target=\"_blank\" rel=\"noreferrer noopener\">postkasse@advokatnaevnet.dk<\/a><br>Web:\u00a0<a href=\"http:\/\/www.advokatsamfundet.dk\/Advokatnaevnet.aspx\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.advokatsamfundet.dk\/Advokatnaevnet.aspx<\/a><br><br>General information about the right to complain is available at <a href=\"http:\/\/www.advokatnaevnet.dk\/\">www.advokatnaevnet.dk<\/a>. Please note that Focus Advokater does not use contractual clauses on choice of law and\/or jurisdiction unless this has been agreed with the client.<\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-focus-advokater-faq-item mt-faq-item slide-toggle-wrapper\" data-slide-toggle-breakpoint=\"9999\"><div class=\"mt-faq-item__label-wrapper\"><p class=\"mt-faq-item__label slide-toggle-button arrow-right-red\">International cooperation<\/p><\/div><div class=\"mt-faq-item__content-wrapper slide-toggle-content wysiwyg\"><p class=\"mt-faq-item__content\"><strong>Cross-border legal advice<\/strong><br>A significant proportion of our cases have an international dimension, and more and more of our clients need legal advice that crosses national borders. Consequeltly, we have strengthened our network of contacts with colleagues abroad. For you as a client, this means that we can draw on the skills and knowledge of locally based attorneys-at-law all over the world.<br><\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-focus-advokater-faq-item mt-faq-item slide-toggle-wrapper\" data-slide-toggle-breakpoint=\"9999\"><div class=\"mt-faq-item__label-wrapper\"><\/div><div class=\"mt-faq-item__content-wrapper slide-toggle-content wysiwyg\"><p class=\"mt-faq-item__content\"><\/p><\/div><\/div>\n<\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7281","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Information - Focus Advokater<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/focus-advokater.dk\/en\/customer-information\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Information - 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